Privacy Policy

Royal Life Centers is HIPAA compliant, and hold our own privacy policy to keep our guest’s personal information safe and secure. We understand the importance of protecting guests’ personal data and dedicate ourselves to providing a secure environment for our guests.

Our privacy policy is regularly reviewed to ensure we are following industry best practices. Additionally, we have stringent safeguards in place regarding physical security and access control for our computer systems that store this information. We are committed to ensuring all sensitive data is secure, and that our guests are aware of the ways we protect their information. We will never share or sell guest data with any third parties without consent.

Thank you for placing your trust in Royal Life Centers. We take this responsibility very seriously and strive to ensure your privacy and security at all times. If you have any questions about our privacy policy, please see the content below or call us.

Our Privacy Policy

Who We Are

Royal Life Centers LLC is an addiction treatment provider network, which operates both detox and treatment programs in multiple locations in the states of Washington and Arizona. This particular website exists to represent the entirety of the Royal Life Centers detox and treatment network. We offer a full continuum of care in the state of Washington across various facilities; our treatment offerings in Arizona include a sub-acute detoxification and residential inpatient level of care. Our website address is: https://royallifecenters.com.

Royal Life Centers respects your privacy and any guests’ relationship with his or her health care providers to remain confidential. Personal information that we may collect is basic information that identifies you as an individual, including:

Your name
Postal address
Email address
Date of birth
Telephone number

Health Information is also part of the Personal Information that we collect from Guests. Health Information is generally described as information that we collect, receive or create about a Guest and their healthcare. This Privacy Policy describes our practices in connection with information that we collect through your use of our services or website. You can visit this website at any time without providing Personal Information, however, the Site may collect information about your visit automatically as described below “Information We Collect Automatically.”

By using the Services and/or the Site, you agree to the terms and conditions of this Privacy Policy. Royal Life Centers is a HIPAA-compliant addiction treatment provider. As a healthcare and substance abuse treatment provider, Royal Life Centers is legally required to protect your privacy of protected health information.

If at any point you would like to inspect, receive a copy of, change, or remove your protected health information from our Electronic Medical Records System, you can enact that right by contacting our Medical Records department by sending an email with your request, 24/7 to info@royallifecenters.com. Our medical records department is open Monday-Friday, from 9 am to 5 pm Eastern Standard Time. Requests will be responded to in the order they are received.

This next section is taken from the U.S. Department of Health and Human Services and is included to provide you with transparent facts on exactly how the information we collect is protected.

What Information Is Protected Under Our Privacy Policy?

Information your doctors, nurses, and other health care providers put in your medical record
Conversations your doctor has about your care or treatment with nurses and others
Information about you in your health insurer’s computer system
Billing information about you at your clinic
Most other health information about you is held by those who must follow these laws

How Is Information Protected Under Our Privacy Policy?

Royal Life Centers LLC puts in place safeguards to protect your health information and ensure they do not use or disclose your health information improperly.
Royal Life Centers LLC reasonably limits uses and disclosures to the minimum necessary to accomplish their intended purpose.
Royal Life Centers LLC has procedures in place to limit who can view and access your health information as well as implements training for employees about how to protect your health information and HIPAA education.
Any business associates of Royal Life Centers LLC also must put in place safeguards to protect your health information and ensure they do not use or disclose your health information improperly.

What Rights Does the Privacy Rule Give Me Over My Health Information?

Royal Life Centers LLC complies with your right to:

Ask to see and get a copy of your health records
Have corrections added to your health information
Receive a notice that tells you how your health information may be used and shared

Decide if you want to give your permission before your health information can be used or shared for certain purposes, such as marketing
Get a report on when and why your health information was shared for certain purposes
If you believe your rights are being denied or your health information isn’t being protected, you can
- File a complaint with your provider or health insurer
- File a complaint with HHS

You should get to know these important rights, which help you protect your health information.

Your Health Information Privacy Rights

Learn how your health information is used and shared by your doctor or health insurer. Generally, your health information cannot be used for purposes not directly related to your care without your permission. For example, your doctor cannot give it to your employer, or share it for things like marketing and advertising, without your written authorization. You probably received a notice telling you how your health information may be used on your first visit to a new healthcare provider or when you got new health insurance, but you can ask for another copy anytime.

Royal Life Centers LLC will not release any confidential information without written authorization beforehand. Let your providers or health insurance companies know if there is information you do not want to share. You can ask that your health information not be shared with certain people, groups, or companies. If you go to a clinic, for example, you can ask the doctor not to share your medical records with other doctors or nurses at the clinic. You can ask for other kinds of restrictions, but they do not always have to agree to do what you ask, particularly if it could affect your care.

Finally, you can also ask your health care provider or pharmacy not to tell your health insurance company about the care you receive or the drugs you take, if you pay for the care or drugs in full and the provider or pharmacy does not need to get paid by your insurance company. Ask to be reached somewhere other than home. You can make reasonable requests to be contacted at different places or in a different way. For example, you can ask to have a nurse call you at your office instead of your home or to send mail to you in an envelope instead of on a postcard. (HHS).

You can ask your provider or health insurer questions about your rights at any point. (Health and Human Services.) For more information on what HIPAA-Compliance means, please visit the Confidentiality Regulation FAQs. For more information on HIPAA compliance in situations of Sharing Information, please read this resource.

For more information about what your rights are under HIPAA, please view this link.

Who Can Look at and Receive Your Health Information

The Privacy Rule sets rules and limits on who can look at and receive your health information To make sure that your health information is protected without interfering with your health care, your private information can be used and shared.

Your provider can share your medical information under circumstances such as:

Your treatment and care coordination
Pay doctors and hospitals for your health care and to help run their businesses
With your family, relatives, friends, or others you identify who are involved with your health care or your health care bills, unless you object
Make sure doctors give good care and nursing homes are clean and safe
Protect the public’s health, such as by reporting when the flu is in your area
Make required reports to the police, such as reporting gunshot wounds

Royal Life Centers LLC will only share protected health information from your medical record with other providers, entities, or individuals if you sign a release of information (ROI) for each party you wish to share information with.

Additionally, guests at Royal Life Centers LLC can choose which protected health information (PHI) is shared with entities (if any), as well as have the right to discontinue his or her consent to release some or all confidential information to any receiving parties. In an emergency situation, defined as any situation that poses an immediate risk or threat of harm or injury to your life, our protocol at Royal Life Centers is to act immediately by dispatching the appropriate emergency services. This is followed by contacting the emergency contact that you indicated during your intake. Your health information cannot be used or shared without your written permission unless this law allows it.

For example, without your authorization, your provider generally cannot:

Give your information to your employer
Use or share your information for marketing or advertising purposes or sell your information

Does HIPAA permit health care providers to share protected health information (PHI) about an individual who has mental illness with other health care providers who are treating the same individual for care coordination/continuity of care purposes?

HIPAA permits health care providers to disclose to other health providers any protected health information (PHI) contained in the medical record about an individual for treatment, case management, and coordination of care and, with few exceptions, treats mental health information the same as other health information.

Some examples of the types of mental health information that may be found in the medical record and are subject to the same HIPAA standards as other protected health information include:

Medication prescription and monitoring
Counseling session start and stop times
Modalities and frequencies of treatment furnished
Results of clinical tests 1
Summaries of: diagnosis, functional status, treatment plan, symptoms, prognosis, and progress to date.

HIPAA generally does not limit disclosures of PHI between health care providers for treatment, case management, and care coordination, except that covered entities must obtain individuals’ authorization to disclose separately maintained psychotherapy session notes for such purposes. Covered entities should determine whether other rules, such as state law or professional practice standards place additional limitations on disclosures of PHI related to mental health.

What Personal Data Do We Collect and Why

Comments

When visitors leave comments on the site, data is automatically collected from the comments form. We do not personally store the data collected from our comments section, which includes but is not limited to the comments, commenter’s IP address, and date and time the comment was posted.

Comment data is stored in the backend of our website system in an automated way, similar to all other websites on the internet. The comment data, the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture is visible to the public in the context of your comment. To clarify, the Gravatar service is a built-in service with the CRM that we have built our website on, we do not choose to collect any comment data for any purpose other than helping our internal web systems to recognize spam comments.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Media data collection is standard on the internet, which is why we would like all visitors to take caution when sharing any images on the web. To clarify, there is no current ability to upload photos on our website— therefore, no media data is collected.

Contact forms

All contact forms on our website exist for the sole purpose of helping individuals enter our treatment program(s). All contact forms follow strict HIPAA compliance guidelines, as well as are submitted and accessed in a secure environment. Our website has an active transport layer security protocol, namely a Secure Sockets Layer (SSL) which protects your information by encrypting the data you enter to provide communications security over a computer network.

Individuals who submit a contact form have consented to be contacted by staff members of Royal Life Centers directly. Individuals who submit contact forms with information should know that Royal Life Centers does not sell, duplicate, or misuse any of the information that has been provided. If we are not the proper level of care or treatment provider, our admissions coordinators will require explicit permission to share an individual’s information with an outreach coordinator, employed by Royal Life Centers, for the purpose of referring the individual to a better-suited facility for treatment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies.

This cookie contains no personal data and is discarded when you close your browser. For internal employees who have accessibility to Royal Life Centers website: When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.

If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you are to edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Do We Share Your Data?

Your data is only shared with staff members who work directly for Royal Life Centers. This data is sealed from being accessed by any staff members who do not need access to your information. Data is never shared with outside sources.

How Long Do We Retain Your Private Data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights Do You Have Over Your Privacy And Data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Questions or Concerns?

If you have any questions or require more information about our privacy policy, please reach out to our Human Resources department via email at humanresources@royallifecenters.com.

Any violation of privacy or compliance is taken very seriously and will be reported to the proper authorities. It is important to us to keep your privacy intact. If you have any questions about our privacy policy, please call us at 877-RECOVERY. Because We Care.