Privacy Policy

Who we are

Royal Life Centers is an addiction treatment network, which operates several facilities across the country. This particular website is representative of our network of sub-acute medical detox, residential inpatient, and aftercare facilities in the states of Washington and Arizona.

Our website address is: https://royallifecenters.com.

Royal Life Centers honors the sanctity of your privacy and respects any guests’ relationship with his or her health care providers to remain confidential. Personal information that we may collect is basic information that identifies you as an individual, including: your name, postal address, email address, date of birth, and telephone number. Health Information is also part of the Personal Information that we collect from Guests. Health Information is generally described as information that we collect, receive or create about a Guest and their healthcare.

This Privacy Policy describes our practices in connection with information that we collect through your use of our services or website. You can visit this website at any time without providing Personal Information, however, the Site may collect information about your visit automatically as described below “Information We Collect Automatically.” By using the Services and/or the Site, you agree to the terms and conditions of this Privacy Policy.

Royal Life Centers is a HIPAA-compliant addiction treatment network. As a healthcare and substance abuse treatment provider, Royal Life Centers is legally required to protect your privacy of protected health information. If at any point you would like to inspect, receive a copy of, change, or remove your protected health information from our Electronic Medical Records System, you can enact that right by contacting our Medical Records department by calling (561) 562-6271, Monday-Friday 9am-5pm EST. Alternatively, you may email your request to info@royalcenters.com.

This next section is taken from the U.S. Department of Health and Human Services, and is included to provide you with transparent facts on exactly how the information we collect is protected.

What Information Is Protected

• Information your doctors, nurses, and other health care providers put in your medical record
• Conversations your doctor has about your care or treatment with nurses and others
• Information about you in your health insurer’s computer system
• Billing information about you at your clinic
• Most other health information about you held by those who must follow these laws

How This Information Is Protected

• Covered entities must put in place safeguards to protect your health information and ensure they do not use or disclose your health information improperly.
• Covered entities must reasonably limit uses and disclosures to the minimum necessary to accomplish their intended purpose.
• Covered entities must have procedures in place to limit who can view and access your health information as well as implement training programs for employees about how to protect your health information.
• Business associates also must put in place safeguards to protect your health information and ensure they do not use or disclose your health information improperly.

What Rights Does the Privacy Rule Give Me over My Health Information?

Health insurers and providers who are covered entities must comply with your right to:

• Ask to see and get a copy of your health records
• Have corrections added to your health information
• Receive a notice that tells you how your health information may be used and shared
• Decide if you want to give your permission before your health information can be used or shared for certain purposes, such as for marketing
• Get a report on when and why your health information was shared for certain purposes
• If you believe your rights are being denied or your health information isn’t being protected, you can
  • File a complaint with your provider or health insurer
  • File a complaint with HHS

You should get to know these important rights, which help you protect your health information.You can ask your provider or health insurer questions about your rights.

Learn more about your health information privacy rights – PDF.

(HHS).

For more information on what HIPAA-Compliance means, please visit the Confidentiality Regulation FAQs.
For more information on HIPAA-compliance in situations of Sharing Information, please read this resource.
For more information about what your rights are under HIPAA, please view this link.

Who Can Look at and Receive Your Health Information

The Privacy Rule sets rules and limits on who can look at and receive your health information

To make sure that your health information is protected in a way that does not interfere with your health care, your information can be used and shared:

• For your treatment and care coordination
• To pay doctors and hospitals for your health care and to help run their businesses
• With your family, relatives, friends, or others you identify who are involved with your health care or your health care bills, unless you object
• To make sure doctors give good care and nursing homes are clean and safe
• To protect the public’s health, such as by reporting when the flu is in your area
• To make required reports to the police, such as reporting gunshot wounds

Your health information cannot be used or shared without your written permission unless this law allows it. For example, without your authorization, your provider generally cannot:

• Give your information to your employer
• Use or share your information for marketing or advertising purposes or sell your information

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site, data is automatically collected from the comments form. We do not personally store the data collected from our comments section, which includes but is not limited to the comments, commenter’s IP address, and date and time the comment was posted. Comment data is stored in the backend of our website system in an automated way, similar to all other websites on the internet. The comment data, the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. To clarify, the Gravatar service is a built in service with the CRM that we have built our website on, we do not choose to collect any comment data for any purpose other than helping our internal web systems to recognize spam comments.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Media data collection is standard on the internet, which is why we would like all visitors to take caution when sharing any images on the web. To clarify, there is no current ability to upload photos on our website— therefore, no media data is collected.

Contact forms

All contact forms on our website exist for the sole purpose of helping individuals enter our treatment program(s). All contact forms follow strict HIPAA compliance guidelines, as well as are submitted and accessed in a secure environment. Our website has an active transport layer security protocol, namely a Secure Sockets Layer (SSL) which protects your information by encrypting the data you enter to provide communications security over a computer network.  Individuals who submit a contact form have consented to be contacted by staff members of Royal Life Centers directly. Individuals who submit contact forms with information should know that Royal Life Centers will never sell, duplicate, or misuse any of the information that has been provided. If we are not the proper level of care or treatment provider, our admissions coordinators will require explicit permission to share an individual’s information with a Royal Life Center’s outreach coordinator, for the purpose of referring the individual to a better-suited facility for treatment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

For internal employees who have accessibility to Royal Life Center’s websites:

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Your data is only shared with staff members who work directly for Royal Life Centers. This data is sealed from being accessed by any staff members who do not need access to your information. Data is never shared with outside sources.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Questions or Concerns?

If you have any questions, concerns, or would like further information about our privacy policy, please call us at 877-RECOVERY and ask to be transferred to Human Resources. Alternatively, you can reach out to us via email at info@royalcenters.com. Any violation of privacy or compliance is taken very seriously and will be reported to the proper authorities. Your privacy is important to us. Because We Care.