Featured below is a list of the most important questions to ask a treatment facility according to SAMHSA:
Is the program licensed by the state?
Yes, Royal Life Centers is licensed by both the state of Washington and Arizona. It is also one of very few facilities in the country that is dually accredited by the most prestigious health care regulating agencies. Royal Life Centers facilities are accredited by both the Commission on Accreditation of Rehabilitation Facilities (CARF) and Joint Commission on Accreditation of Healthcare Organizations (JCO). All Arizona facilities are licensed by the Arizona Department of Health Services (ADHS). All Washington facilities are licensed by the Department of Health (DOH) and the Division of Behavioral Health and Recovery (DBHR). You can find all of our licensing information here.
What is the staff-to-guest ratio?
The staff-to-guest ratio at Royal Life Centers is 1 staff member for every 2 guests. We strive to ensure that our staff is able to fully observe and meets the needs of each guest we are serving. You can be sure that you or your loved one will feel valued and respected with this much attention and support.
What is the staff like? What is their background? What is their education? Are any of them in recovery?
All qualifying staff are fully licensed through the department of health. Staff consists of licensed, master level and/or professional therapists, registered master level interns, Registered Nurses, Physician Assistants, Doctors, trained administrative staff, and behavioral health technicians with both experience and training in the field of addiction. While Royal Life Centers does not require staff members to be in recovery from drugs or alcohol, our staff members are either in recovery or they have been personally impacted by addiction. All of our staff have sincere dedication and passion for the process of recovery. Each one strives to help guests better themselves while encouraging family members to get the support and knowledge they need to help their loved ones on their journey of recovery.
Is the facility clean, organized, and well-run?
Royal Life Centers believes that organization within your personal life leads to quality recovery. Both staff and guests are required to maintain an organized and clean living environment and workspace. Staff sets the example for guests to model. Both staff and guests are assigned responsibilities to ensure a well run and clean environment. The facility is highly structured and we have specific protocols set in place to keep all facilities operating at the highest standards.
Does the treatment program address sexual orientation, physical disabilities and provide age, gender, and culturally appropriate treatment services?
Royal Life Centers believes in an individualized treatment plan for every guest that walks through our doors. Guests will work both one-on-one with a therapist to determine the specific needs that should be addressed to promote growth. Groups are tailored to each guest’s individual needs. Royal Life Centers empowers guests to develop their own treatment schedule through choosing groups that reflect the issues they are struggling with. Our facility is designed to meet the needs of all guests and we have wheel chair access at all main entrances.
How does the program involve the family in the treatment process?
Royal Life Centers believes that the inclusion of family therapy to the treatment process is essential to success. Families are contacted upon their loved ones admission and each time they successfully complete a phase of the program by our case management team. Therapists will communicate with families once per week during the course of treatment and additionally will provide family therapy when appropriate. Families are encouraged to contact our facility any time there are questions or concerns. We also have websites, family programs and social media groups specifically geared to meet the needs of the family. These outlets provide information, support and a sounding board for any questions or concerns as they arise.
Is there family counseling? Are there services for parents and siblings of a parent? If not, can they refer the family to appropriate services?
Family members are encouraged to attend alcoholics-anonymous meetings in their area while their loved one is seeking treatment at Royal Life Centers. Attending self help groups are an important part of the healing process and assists with the family weekend program offered by Royal Life Centers once per month. Participation in the family weekend will be discussed with the primary therapist during the course of treatment. On an as needed basis, each therapist is equipped to determine the necessity for continued therapy and will then provide the appropriate referrals or contacts.
Is the staff knowledgeable about and willing to consider the use of medication that may help treat addiction?
Royal Life Centers has a full medical staff that is willing to consider alternative treatment methods if the need arises, with the exception of narcotics. Each and every guest is fully assessed by our medical doctor and staff, and then an individualized detox and/or medical regime is established. A history and physical, nursing assessment, and psychiatric evaluation will be completed on each guest to ensure to ensure all medical needs are met. Medication Assisted Treatment, such as Naltrexone, will be offered to those guests experiencing cravings. Our Medical Director and medical staff are available 24/7 to our guests.
To make guests’ transition to our centers as smooth as possible— and to ease guest and family concerns— we’ve put together answers to some of our most frequently asked questions for your convenience.
Why Royal Life Centers?
We are a dually-accredited, full-service drug and alcohol detox and treatment facility network. Above all, we commit to treating substance use disorders in the safest, most effective way, from detox to outpatient. We do this by always putting the guest first and by hiring only the most qualified staff, maintaining top-notch facilities, and providing world-class holistic treatment.
What’s holistic treatment?
At Royal Life Centers, we operate on a biopsychosocial/spiritual model, meaning that we collectively treat the mind, body, and spirit. Essentially, holistic treatment is the idea that incorporating multiple modalities of treatment— individual therapy, group counseling, art therapy, and more, for example— is the most effective way of treating mental and/or body disorders.
What is a day in detox like?
A typical day in detox will consist of five groups and three meal breaks per day. You will see a doctor daily, along with medical observation around the clock. We use a method called Q-15, which requires a qualified staff member doing a verified check on each guest every 15 minutes. You can read more about what to expect in detox and view a sample daily schedule here.
Can I smoke while in detox?
Guests may smoke, chew tobacco, or vape in designated outside areas at scheduled times while in detox/residential treatment.
What should I bring with me to detox?
You should limit personal belongings to four to six changes of light, comfortable, and modest clothing (no profanity or drug/alcohol references). We recommend you bring essential items like your wallet and cell phone.
Can Royal Life Centers update me on my loved one’s progress while they are in treatment?
Due to HIPAA laws, we cannot, by law, release any information about our guests unless they have provided us with written consent. Staff will perform a “safe call” upon arrival to our detox facility to assure family/loved ones that they have arrived safely. Because we are a closed facility, guests have limited phone access. However, guests are permitted one call a week that is supervised by their therapist.
Can we visit our loved one while in your care?
Royal Life Centers believes our guests should maintain personal focus while in our detox and residential treatment level of care, however, guests are allowed to leave property during the nine-week program for family visits.
Can we use our cell phones or laptops/iPads?
While in detox or residential treatment Royal Life Center’s goal is to help the guest maintain focus on themselves, therefore personal cell phones, computers and or any electronics with the capability of accessing the internet will be placed safely in our safe until completion of treatment.
Should I bring money?
Guests may bring cash or debit cards to purchase cigarettes at the facility if they would like, food and snacks will be provided by Royal Life Centers.
Can I bring books?
Appropriate books are acceptable as well as art supplies within reason, i.e colored pencils and small sketchbooks.
How long will I be in the detox program?
Detox length is determined based on medical assessment on arrival and will be either four or eight days.
What detox medications do you use?
Depending on your medical assessment we offer various tapers in order to assist with your detoxification process. For specific information, please contact our admissions team at (877)-732-6837.
Do you have a psychiatrist on staff?
Royal Life Centers employs licensed addiction therapists. If a guests wishes he or she can make appointments with an outside psychiatrist during our nine week program.
Will I have my own room?
Royal Life Centers at The Haven, Royal Life Centers at Spokane Heights and Royal Life Centers at Cascade Heights are private rooms. At our other facilities, you may have a roommate depending on the current census.
Is this a lock down facility?
Royal Life Centers is a private facility and like other private facilities we have an open door policy, therefore your loved one can choose to leave at anytime. However our staff will do everything in their power to convince your loved one to stay and complete their treatment.
Can the staff help me with disability claims?
We have case managers who will help with Family Medical Leave Act (FMLA) and disability paperwork.
Does Royal Life Centers allow family sessions with our loved one?
While your loved one is in detox or residential treatment our guest’s individual therapist may feel it necessary to get family involved via conference calls. However, upon request we can schedule individual family sessions during the nine week program.
What insurance do you accept?
Royal Life Centers accepts most insurance. You can inquire here to check your eligibility.
I’m not sure if I can afford treatment for myself or my loved one. What should I do?
Because We Care, we do our best to accommodate special financial circumstances and offer to finance. Please give us a call to go over possible payment plan options.